Error 124 nis: address book password incorrect

Tech Support
#1

I started with a Nano wallet. Was going great. Then I started a NCC wallet. I started to synchronizing. After 4 days I was told if I funded my account with more too speed up the process.

The next day I went to log into my account and an error appears saying my password is incorrect. After many attempt I created a new username and opened it with no issues. I thought that account could show me the script was ok. I still couldn’t log into my main account because it said the password was incorrect.

After a few hours I was getting the same error on my second account. Now I know there is an issue with the software.

My NIS is now totally synced

What do I do to fix this issue?

Thanks

#2

please use the nano wallet, it will be easier to use than NCC. You can do everything NCC can do in nano wallet, and more.

The password won’t just change, this does not sound like a nano wallet issue, or a NCC issue.

Do you have your private key? You can easily restore an account with that.

#3

Thank you Saul for the comment.

I started with a nano wallet. I still have it. No problems with it and the passwords were the same. My NCC wallet is only about 6 days old. My nano wallet I’ve had for over 30 days. Programmers were just reviewing the API from NEM so we could add it to my website as a method of payment.

#4

Are you still having an issue?

#5

Yes… still can not log into my NCC account. My nano wallet is great.
I am so affraid I will loose the 112,000 NEM that are in that account of NCC.

#6

I did a lot of research about the issue we are having. I do have a backup of my wallet and it is loaded with the private key. The issue is its encrypted. I know now I needed to load another task for the java non encrypted file.

I know I can restore my wallet with what I have. I went to https://github.com/QuantumMechanics/NEM-sdk#11---installation

I found this. Decrypt account in wallet
nem.crypto.helpers.passwordToPrivatekey is a function to decrypt an account into a wallet and return it’s private key into the common object
// Create a common object
var common = nem.model.objects.create(“common”)(“walletPassword/passphrase”, “”);

// Get the wallet account to decrypt
var walletAccount = wallet.accounts[index];

// Decrypt account private key
nem.crypto.helpers.passwordToPrivatekey(common, walletAccount, wallet.algo);

// The common object now has a private key
console.log(common)

Now if someone could help from here I would appreciate it. Also not sure where to add or upload file