Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#21

Thank you

#22

Hello,
Update
Poloniex support haven’t ask yet(((

#23

Does it mean that you do not receive a reply?
In Poloniex it is not unusual to wait for several weeks.
Please wait for a while longer.

1 Like
#24

Hello there,
Was wondering if someone ever had same issue in the past…
Yesterday I made three withdrawals with Poloniex,
first 20k XEM - didn’t arrive, checked TXID and it’s not possible to see it at chain.nem.ninja
Then made 1k transaction just to make sure if everything fine - arrived instantly!
So then I made another 33k transaction and it did’t arrive too… same problem as with first transaction, not possible to see on the blockchain however withdrawal marked as complete!

Of course I opened a ticket, and waiting since tomorrow for any reply what might be a cause…
But in a meanwhile decided to hear any suggestions here, as heard that reply from Poloniex might take some time…
Would be much appreciated to hear any ideas… Little bit nervous, so would be great if someone would give any good advice!

Thanks

#25

Do you have TXid’s that are displayed in polo withdrawal page?

#26

64d6b8bc694e61d0a5a05c2d1246fd96491ad7070e542b2032356febd97e9bc4 - the one didn’t went through

5418bd2073999661d8b4ceb9903d762ac4ea3ec5b0155425d4e7ca5c46fbaad8 - the one gone through

12005ccd0306010c5624e9b92518386d182f6d97759d58b8561eaf75adee2524 - the one didn’t went through

#27

It seems Poloniex hot wallet is low on funds.

http://chain.nem.ninja/#/account/NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D/0

I’m afraid you will have to file a support ticket which will probably take a long time to get answered :disappointed:

#28

Ohhh… it makes a sense why little transactions went through and larger not…
Thank you anyway!
At least I can be sure it’s issue of Poloniex and I get my coins back!

Let’s hope this gonna take less than month! :slight_smile:

#29

Yup , should be fine eventually.
I wish you luck with your ticket !

#30

I just want to ask how can i recover my xem? i forgot to put message.

image.png1160×297 16.4 KB

2 Likes
#31

Is it remittance to Zaif?
Please specify the unique ID which had to be entered in the transaction ID and messege to Zaif’s support and contact it.

thanks

#32

where can i find the unique id?

1 Like
#33

here

2017-08-03 12.07.48.png625×588 46.4 KB

2 Likes
#34

thank you for the fast reply

1 Like
#35

hello do you know the hotline of zaif? till now there’s no one replyin from my concern.

#36

Zaif support is E-mail only.

#37

Hello! I made a transaction XEM 2 days ago on Poloniex, but did not specify “Your NEM Message”. The money left Nanowallet and did not come to Poloniex. Help please get back my lost money.
Block: 1223418
Hash: d0d4df911e6b595b3db8f02ded98ab09b122a75fd4e645766fb17cb65cfbe29f

#38

Please contact Poloniex support and have your payment reflected.

Please inform Poloniex that I have forgotten to attach the XEM deposit message and add the following information.

This URL: http://chain.nem.ninja/#/search/d0d4df911e6b595b3db8f02ded98ab09b122a75fd4e645766fb17cb65cfbe29f
Message displayed on the deposit screen of Poloniex (this is sample)

2017-08-05 3.00.32.png878×273 23.2 KB

thanks

#39

I sent some nem from my poloniex to my wallet and it never arrived. I checked the wallet address etc. Following is the tx id
Txid: f0171ad6b9757ca37349d8e6fccbebedf56903bc24d97d52e20dd20ee284f74f
How can i confirm if my xem is not lost

#40

First of all, have you clicked the URL of the e-mail you receive after sending money from Poloniex?

And now the balance of Poloniex 's withdrawal address is very small.
The cause of this is delayed withdrawal, which has been confirmed in various places.

htttp://chain.nem.ninja/#/account/NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D/0

1 Like