Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#487

From NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
To NAS7DH-Q4MH34-A5RO7N-BQ7NN2-YDJOFT-TPKD3E-7H5E
Amount247.192282 XEM
Fee 1.000000 XEM
Block 1190434
Hash 3d7414c35de9ffa26768f80b25208a67be96c9bca33a38fb4587738726fc772a

#488

NAS7DH-Q4MH34-A5RO7N-BQ7NN2-YDJOFT-TPKD3E-7H5E
that is the add where it went.
thats odd but you said you diden fill in addres

#489

That is my Adress but I didnt receive it.

#490

From NAS7DH-Q4MH34-A5RO7N-BQ7NN2-YDJOFT-TPKD3E-7H5E
To NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
Amount247.192282 XEM
Fee 1.000000 XEM
Block 1191890
Hash 041623dbf5418bab12b6a6d9b62534c1df81764655425e4ed77594c9532216af

#491

this is from july isnt it?

#492

Execuse me that is the right transaction.

From NAS7DH-Q4MH34-A5RO7N-BQ7NN2-YDJOFT-TPKD3E-7H5E
To NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
Amount247.192282 XEM
Fee 1.000000 XEM
Block 1191890
Hash 041623dbf5418bab12b6a6d9b62534c1df81764655425e4ed77594c9532216af

#493

Yes it was July

#494

You forgot to attach “message” when sending money to Changelly.

http://chain.nem.ninja/#/transfer/041623dbf5418bab12b6a6d9b62534c1df81764655425e4ed77594c9532216af

Please contact Changelly with the following URL and “message” and get support.

3 Likes
#495

Direction Poloniex - Yobit.
Support of Poloniex answered:
"Your withdrawal is now complete and has left Poloniex as shown on the block explorer.
http://chain.nem.ninja/#/search/6ad23908420abd6d6a17bd11b9fb14909d187cbf052a2bae44f5b11ade0cfae1
Have you send it to another site/exchange or a desktop wallet? If it is another site and you have not yet received it please contact their help desk and inform the transaction id.

If you sent this withdrawal to your desktop wallet and the coins have not yet credited to your wallet balance, please close the wallet, perform a backup of the wallet files and then re sync the block data.

Sincerely,
Poloniex Support Team"
Support of Yobit is quiet the second week. I understand that problem frequent, but help to decide her.

#496

You need to contact Yobit, don’t know that there is much Poloniex can do at this point. Give yobit the hash:
http://chain.nem.ninja/#/transfer/6ad23908420abd6d6a17bd11b9fb14909d187cbf052a2bae44f5b11ade0cfae1

1 Like
#497

NA2IKZ-W5UDB3-BZVYPC-MNRZYY-R5VQEY-3S6VTU-GCIA

that is my addres

#498

Contact Bittrex support, the problem is resolved and reflected in your Bittrex account.

Please send the following information to support.

・Transaction URL: http://chain.nem.ninja/#/transfer/f4e3efd88bc9a31c6e8609a3c87a67c7410bbead4df68b4413b02aabb3b69745 ・Message that should have originally been written (please check on the deposit screen)

Thanks

#499

thank you…should i submit a new request and just paste the url in there
and send it or what should i tell them…should i give all the details in
the request and then they will sort it out?

#500

Yes, there is no problem describing it completely as a new question.
Please keep the URL as it is and add “message”.

The text is not a problem with the following documents.
“At the time of deposit, we did not send a message, but please respond to reflect the funds.”

There is no problem without writing circumstances. Please contact only transactions that can not be deposited and exact messages.

thanks

#501

where do i get the “message”?it is not on the deposit screen…

can you give me an example what i should submit to the support…then i can
just copy and send it to them

#502

We can not support it until creating a support message. Please create.
The information so far should be sufficient.

#503

i sended it from my nem wallet to my bittrex wallet…so why do i need to go
to poloniex

#504

I mixed with other support.
Please wait for a little while.

Once I misunderstand the posted documents, delete them.

#505

Log in to Bittrex and search xem on “Wallet” screen.
After searching, pressing the plus button at the far left of xem’s display will result in the Deposit screen.

he following red circle part of Bittrex’s Deposit screen is Message.
This image is sample.
01

Please contact Bittrex support with the following content.

・Transaction URL: http://chain.nem.ninja/#/transfer/f4e3efd88bc9a31c6e8609a3c87a67c7410bbead4df68b4413b02aabb3b69745
・Message that should have originally been written (please check on the deposit screen)

The support screen is at the following URL.
https://support.bittrex.com/hc/en-us/requests/new

#506

Thank you very much…i will now wait for their reply and let you know