Great that I can help you:)
2 Likes
Hi,
I opened two tickets on poloniex after withdrawal failure on Aug, 3th - no response so far.
Nem message: d2a447d3ecc5467782b
Deposit address: ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
Amount: 1881.06121733 XEM
When: Thursday, August 03, 2017 9:52 PM
I double checked addresses, message and so on. It’s not so much money (about 300$ currently), but we can’t allow them to defraud people this way.
Could you please do anything with this?
Thanks
I doubt Bittrex is trying to defraud you.
They are going to need your transaction hash, have you given that to them?
You can search for your address here http://explorer.ournem.com/#/ then you can find your transaction hash there as well.
@Saul it’s poloniex (withdrawal was to bittrex). They support are really slooowwww.
@ghanto1 as Saul have written send to support also transaction hash. In other case they just ask and you will wait again ages.
As I understand you can see on poloniex account error for bittrex withdrawal?
1 Like
Thanks for the responses @Saul & @CryptoBeliever .
The thing is, I don’t have transaction hash. I’ve got confirmation email from poloniex, confirmed the withdrawal and after about an hour status changed to “Completed: Error”. Here is how it looks like:
I’ve followed the below instruction during the withdrawal and triple-checked even if everything is fine.
Raised two tickets but no response so far. (I’ve explained everything I could in the 2nd one)
Ok. In such a case you must wait for Poloniex response 
1 Like
Hello there,
I sent XEM encrypted. for this reason the receiver did not reach adrese. How can I get it back.
Transfer transaction
Block: 1327901
Hash: e957344d9c5d2d43ed031877aed63fb6947d2d751696bb87f32d976e3b6f080f
Sender: ndr5ni-5atgpu-ckwh4f-mzyme6-thokbd-oc4fbo-qpt7
Recipient: nblq6p-e7z5cv-anjnxg-or74uq-loj2ym-gjjoz4-yfaq
Amount: 333.000000
Fee: 0.250000
Timestamp: 2017-10-14 14:54:28 Deadline: 2017-10-15 14:54:28
Signature: baffee7454548294c50d07dfa2e2a4969970cbd114aa53ecb51a9bc78b653798e59857c8c9a287a3efed69b3cdf6609849a2181176270dd9d45965966fd45302
Message: 31df4b6da384e803d0efb8cff342ed5c9422e50f0b8b39ccd99f3276c17678158d2eb622d9f1745e5fdc6c7c56c49d028a3b40c9b6642eb0ff1d6df5a1bcec61153fd7e2a574fa62edd7bc6a4cc83f958e1b1a378f3d524f1c21bd5bee0fed87
Please contact Changelly’s support.
The content to contact is below.
I encrypted the message and sent it.
· Transaction URL
http://chain.nem.ninja/#/transfer/e957344d9c5d2d43ed031877aed63fb6947d2d751696bb87f32d976e3b6f080f
· (Message to be sent)
Thanks
I have created a nano wallet and tried to send some Xem to it.
The Xem were sent from Coinspot which I have used for numerous cryptos with no problem whatsoever. Please tell me how to find my Xem.
Is the node you are connected to offline (red circle)?
Thank you for you reply.
The node in my wallet is a black circle. I have managed to recover my coins through Coinspot.
But here’s the thing, I cannot use the simple nano wallet which is recommended on the forum.
It states in the wallet that there is no public key until a transaction takes place.
How can transaction be completed without a public key? Which, I think is how I nearly lost my coins.
Regards
masros
NEM does not need a public key to receive funds.
On exchanges, there may be times when you do not send remittance to addresses without a public key.
In order to create a public key, remittance processing is necessary.
If your NanoWallet balance is 0xem, please fill in the address of NEM here.
We will send you the minimum xem so you can create a public key.
thanks
My nano wallet address is:-
NCQLAH-GYZHSC-I4TW4Z-4JVKVG-U4NB2N-P2
Regards
masros
The address is short. Please paste everything.
Now I go to the Nano wallet homepage and I can not log in.
I click on “select a wallet” link that I have been using to call up my wallet and there is nothing there.
Incidentally, the address is what I copied and pasted from my wallet.
I have now imported my wallet, opened it and copied and pasted:-
NCQLAH-GYZHSC-I4TW4Z-4JVKVG-U4NB2N-P2D- exactly the same address
This is not correct address. Please attach print screen.
Is not the address all on the screen?
Please select and copy and paste with triple click.
Thank you.
1 Like
mizunashi Leader
October 19
Is not the address all on the screen?
Please select and copy and paste with triple click.
Thank you.
The end of the address is “…”.
This means that there is continuity without being displayed at all.
If you select an address with triple click, it will be selected up to the part which is not visible so paste it on this topic.
As a different way, it is also possible to display the entire address by spreading or narrowing the screen of the NanoWallet.
Thank you.