Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#609

If you send money to exchange like bittrex you should include message code provided by exchange. But all your transactions have wrong message ‘david rooney’.

You must contact with bittrex and provide information as fallows:

Your account: http://chain.nem.ninja/#/search/NBZ7PN-LV56B5-OGLERH-MP6UPI-6FMKQX-7JW6QL-HI2F

Wrong transactions:
1.
http://chain.nem.ninja/#/transfer/74541abb37d28a05b60d158675e2753c77e9fa3afee7a263c71a78006430b000

  1. http://chain.nem.ninja/#/transfer/9bddc39669397c833d5a1da77c77576be6a35600e08b284648d1588248318462

  2. http://chain.nem.ninja/#/transfer/8a8ab1368bcae08c5b93d695b9b6c524a017540f93bed8fcc3e357992c75a5cb

You should also include correct mesaage code from your xem deposit page on bittrex.

#610

Right so… can you tell me what to do?
I see you sent me loads of transactions but I have no idea what to do next? Basically I need help retrieving them…

Am I going to be able to get them back into my wallet or will I need to send them somewhere else?

Thanks for your help

#611

@DRoon30 you must (as I have written above) contact with bittrex support via this address https://support.bittrex.com/hc/en-us/requests/new or via slack (possible they answer quicker).
You must also provide all informations I write to you above.
Currently your tokens are stuck on bittrex wallet and only bittrex support can return your money.
Regards

#612

Ah ok… thanks for your help,
I would of never known they where stuck on bittrex.
I will try all of this and hopefully get them back.

Kind regards

#613

@Diego
This transactions (http://chain.nem.ninja/#/transfer/9005702120160a4baf4547af46a31653e7776b7a8780414bf27620379d60aa1f) is from Bittrex to Bittrex wallet. It’s not send from Litebit. Maybe you talking about different transaction?
Please verify if transaction timestamp is when you send this transaction.
Maybe Litebit make a mistake and give you wrong hash.

If you make transaction from exchange it should be visible in your account withdraw history. Please check.

#614

Hello,

I have sended my XEMs to changelly 2 days ago.
They left my Nano wallet but dont come to Changelly.
My Nano wallet is empty.Changelly saying-"Sorry the payment was not received"
What I should do now to have my XEMs back?

NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ - 1 862.944130 XEM Sat, 11 Nov 2017 12:52:34 GMT
Transfer transaction
From NDYLVA-VSXG2Z-WVVTXK-OFR6BM-VMJEVE-3XWHB6-GY3O
To NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
Amount1 862.894130 XEM
Fee 0.050000 XEM
Block 1367771
Hash 9a52b951ae6930682d2d9c492c9e8aab380eb44468b3d3c44fc3fbf743a033b1

#615

Hello @Yoshi ,

You transaction doesn’t contain message code required by changelly. On deposit page they clearly ask to add unencrypted code to message when sending tokens.
You must contact with changelly support and provide informations below:

Your account: NDYLVA-VSXG2Z-WVVTXK-OFR6BM-VMJEVE-3XWHB6-GY3O
Transaction hash: 9a52b951ae6930682d2d9c492c9e8aab380eb44468b3d3c44fc3fbf743a033b1
Information that you forget add message code to transaction.

Regards

#616

Thank You for Your quick answer.
I have contact them immediatelly but no answer from 2 days.
Do You think that can be a problem to have my XEM back?
Yes I forgot to put this message🙁

#617

They should return your money as far as I remember similiar cases with Changelly.
Please wait for Changelly support response and if they don’t responde in couple days you can try create next ticket.

Good luck!

@Saul you can move this ticket to Exchange Support. Lost XEM at an exchange? Post here!

#618

Ok thamk You.
I will inform when I will receive a message from Changelly.

Regards

#619

Hello?

I withdrew from Poloniex yesterday to other exchange. I can not see the balance so far. Here is the transaction info.

Transfer transaction

Block: 1371997
Hash: 4175eea596529ea56682d5798d16c1883ea95cc82ac9a1e5ccb9ad9dfa35f00d
Sender: nbzmqo-7zpbyn-bdur7f-75maka-2s3dhd-cifg77-5n3d
Recipient: nbx3qk-zjv2up-o3nj5u-ltfw2v-5ee4n2-i5n2re-x7po
Amount: 7355.166162
Fee: 7.850524
Timestamp: 2017-11-14 11:48:26 Deadline: 2017-11-14 13:48:26
Signature: dcd4b75d54b094b121cc1858e67d4110a028f602a7d7c2a533d82535030ce2bec812e469db7d82bfe8c785d6074abf825a2a5b8f04ab828781e0309edec40e04
Message: 570930196181

Please help me~!

#620

Hello @James_Choi
You must contact with exchange support.
Please provide to support all informations you put above. Transaction looks ok. Are you sure message code is ok?
Please contact with HitBTC (this is exchange where are you send money?) support. They should help you. Currently money are on this exchange wallet.

Regards

#621

Yes. I withdrew from Poloniex to HitBTC yesterday. Message code is correct.
Thank you so much.^^

#622

hello please help me i withdram from bitcoin.co.id to hitbtc today from morning until now in hitbtc my balance not showing
this the detail transfer

Hash 6046348e4dbb47e5274aac05dbeb743b098ffd65defc6d94b27424c38692c4f0
Timestamp 2017-11-15 20:44:00
Type transfer
Sender NCCFO5QDFV5FS3BTBPEU2QO6UHZD7PHGFNCPISDL
Recipient NBX3QKZJV2UPO3NJ5ULTFW2V5EE4N2I5N2REX7PO
Amount 652.433568
Fee 0.1
Block 1373127
Message 588190623295

#623

NEM transferred to Hitbtc address NBX3QKZJV2UPO3NJ5ULTFW2V5EE4N2I5N2REX7PO . it is not visible on my transactions
hash 6f5ab40614cca42a9115d01951e400214451b8c99c5176de0e20f01430361e96

#624

Please contact with HitBTC support. Looks like some transaction processing issue on their site.

#625

i send to support a ticket #46897 24hours ago, but I have not received an
answer, i need help

#626

Only HitBTC can help you. Tokens are on they wallet. No one beside them can return your money.

#627

Sent xem from wallet to Bittrex 22 hours ago and it is still not in the exchange wallet.

Details below : Help please ?

Transfer transaction
From NACBKR-35KUS7-FZY3LZ-V3SBEA-OHGTJV-DAUI73-2W5K
To ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
Amount10 001.000000 XEM
Fee 0.100000 XEM
Message There you go
Block 1374182
Hash 52a9427ef222cecf0b36acae4eca9243684f7b554bdc34d7f74e482ce01d2e3d

#628

Hello @RedG78,

Transaction: http://chain.nem.ninja/#/transfer/52a9427ef222cecf0b36acae4eca9243684f7b554bdc34d7f74e482ce01d2e3d
Your transaction doesn’t contain correct message code required by exchange. Your message code should be visible on deposit page in exchange for example:

https://forum.nem.io/uploads/default/original/2X/5/53d0e471dc397cc38dbf35cb86981f9aa955c2e9.png

You must contact with bittrex support and provide transaction hash and your correct message code.

Regards

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