Funds Unavailable

I went to withdrawl my XEM from the ap and got the message Funds UNavailable!
I purchased my XEM weeks ago.

CAn someone help me with this???

Could you please give us some more information? Print screen, your public address, what kind of wallet are you using? Mobile, nano? If mobile it’s Android or IOS?

It’s IOS. Nem app or nano

NCKV5IMPU633ZSOUPWESFWPED5HZ5QONPYT5FRZO

My account⬆️
I have 521.

I put in all the info on app here is a screenshot.

Account you provide looks like exchange http://chain.nem.ninja/#/search/NCKV5IMPU633ZSOUPWESFWPED5HZ5QONPYT5FRZO

Here are some screen shots maybe you can tell me which one it is?

pawelm
December 2
Account you provide looks like exchange http://chain.nem.ninja/#/search/NCKV5IMPU633ZSOUPWESFWPED5HZ5QONPYT5FRZO

Visit Topic or reply to this email to respond.

In Reply To

MikeSki777
December 2
It’s IOS. Nem app or nano NCKV5IMPU633ZSOUPWESFWPED5HZ5QONPYT5FRZO My account⬆️ I have 521. I put in all the info on app here is a screenshot.
Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.

All looks ok.
In explorer you have over 500 xem
http://chain.nem.ninja/#/search/Ndgfx5-q3f57j-4hiorx-4mq5wh-uig6wk-th5mrv-j7pi

Could you show error when you do transaction?
Another way is export your private key and import into desktop nanowallet as private key wallet.

I tried it this way and got this message.

Can you tell me what the correct address is? I know my send address is right.

you need to leave enough XEM in your account to pay the fee.

1 Like

Does this harvesting have something to do with the problem?

Thanks Saul!!