Hard drive failure - nemwallet folders not enough to backup?

Tech Support
#1

Hi,

I had the NCC client installed and copied right away the full folder I installed the wallet to - just in case. And the worse happened few days back, my hard drive decided to die.

Now that I look closer there are no .wlt file in the folders (dont undestand why tbh…). Are there any personalized file in the nemwallet folder or in its subfolders that I could use to recover it? Kinda strange if there isn’t anything - as a rational person (who don’t read helps…) I thought this would be best backup available.

Cheers in advance.

#2

I will ask you just in case.
C:\users\ …your_username…\nem\ncc Is there no .wlt file in the folder?

#3

No, because everything on C: was lost :frowning:

#4

It is completely inaccessible state.
If there is no backup, there is also a method to ask the company that is doing the HDD data recovery service to restore.
However, it is a very expensive service, and it may not be possible to restore the target file.

From now on, please keep the .wlt file and secret key.

#5

Ok…

Just for the development point of view: Its rather strange that if I copy whole wallet it is not worth anything… .wlt or some kind of back up of it should be stored in the wallet folder too :frowning:

#6

A wallet is a file. It gets created when you create a new wallet. The wallet is written to the folder
c:\users\ < your_user > \ nem\ncc
on a windows machine.
If you didn’t back up that folder and the c drive is dead, then the wallet is gone too.
And if you didn’t write down the private key for the wallet then i guess the xem are lost forever :frowning: