Help nem didnt transfer to wallet [MOVED]

First off sorry if this is posted to the wrong spot. hi there transfer from cryptoia to my wallet the address is NCKVHK-XGO3WB-URMCEB-DPHRA6-XBQRXE-PGNPSE-RGC6 12 hours later nothing there i double checked it is the right address. there is the transaction id |#|Currency|Amount|Fee|Status|TransactionId|Address|Timestamp|
|—|---|—|---|—|---|—|---|
|3294348|XEM|580.79123557|1.00000000|Complete|ed3a2842d23c8cab9f2e6e2c6d4368251ee7dbe095c29fefd4310f04f4a10a49|NCKVHK-XGO3WB-URMCEB-DPHRA6-XBQRXE-PGNPSE-RGC6:bigdhumel@hotmail.com|26/02/2018 4:35:00 AM|
i hope this enough info. i have never deleted my phone app and i do still have the seed.

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