HELP with Sending XEM [SOLVED]

Tech Support
#1

I sent 1000 Xem from my Wallet to my account on the Bitpanda exchange 2 days ago and nothing has appeared yet in my account. See below:

NCQCY5-AIR6NV-PI5TBI-KF5ZZI-LN2SPM-VZWPHI-FORF - 10 000 .100000 XEM 5OOFRTZTGKDK8GFL Mon, 08 Jun 2020 20:51:14 GMT

Transfer transaction

From

NAW5EY-VG2CAN-WUJYCA-VDVTBB-BU2B42-4GMPI3-CSIG

To

NCQCY5-AIR6NV-PI5TBI-KF5ZZI-LN2SPM-VZWPHI-FORF

Amount

10 000 .000000 XEM

Fee

0.100000 XEM

Message

5OOFRTZTGKDK8GFL

Block

2710904

Hash

a6bc266a6ab40a414c22fbbb5062f8332faa57a4d69588655a6f9f2cb9764cb7

#2

Hello. If you are sure that address and message are correct then you need to contact with Bitbanda exchange.
Transaction is confirmed in blockchain:
https://explorer.nemtool.com/#/s_tx?hash=a6bc266a6ab40a414c22fbbb5062f8332faa57a4d69588655a6f9f2cb9764cb7

#3

Thanks, got in touch with Bitpanda and Xem now in my wallet

1 Like
#4