I have data problem

Tech Support
#1

I deleted all my data, beacuse forum said me to do it (I was having NIS error issues). Now I cant sign into my account. How can I do it?

#2

This is tutorial for nanoWallet which is suggested wallet for NEM. Maybe it will help you if you have some backuped information.

1 Like
#3

Have you got some video about NEM wallet?

#4

NanoWallet is official NEM wallet, as well as android and ios app. If you have some more questions and want to ask them “live”, please go to official polish telegram channel for NEM:

#5

When was this told to you?

#6

I don’t know, I found it somewhere on NEM forum.

#7

Please never delete anything without making a backup first.

Are you using Nanowallet or NCC?

If you are using Nanowallet, and you cleared your browser cache, you can reimport your wit file. Just search for the wallet name.

#8

I am using NCC. What to do?

#9

What operating system are you using?

Have you tried to search for your “walletname.wlt” file? The wallet will be named whatever you named it when setting up an account.

#10

I am using Mac OS X El Capitan v.10.11.6
I have some recovery programs, they might find it. But if I find it, what to do next?

#11

In the finder window, search for either ‘.wlt’ or preferably ‘yoeurwalletname.wlt’ if you know what you named your wallet. replace ‘yoeurwalletname’ with your wallets name.

The location of your wlt file should be ‘nem > ncc > yourwalletname.wlt’

The ‘nem’ folder will be in the same directory that you placed the ‘package’ folder.

You should find the ‘.adb’ file in the same place, with the same name. You will need both of those files to log in to your wallet.

#12

I installet NCC wallet second time. when i went to nem > ncc, there wasn’t any .wlt file. What now?

#13

Please do this:

Search your trashcan as well. If you really deleted the .wlt file, then you will need to look into recovery software.

#14

On my normal disc, there aren’t any .wlt files. I need to search for them in the software.

#15

The software haven’t found any .wlt file in my not and lost files. That seems that in first wallet I didn’t have that file. What now?

#16

If you had an account in NCC, then at some point you had a ‘.wlt’ file.

There are professional recovery services available, but they cost $2000+. If it is worth it all depends on how much XEM you have lost.

#17

I had an acc in NCC, but i don’t see any .wlt file here (I cleaned my computer out of trash and installed NEM client again, there isn’t anything). What is going on?

My XEM was worth 4000$…

#18

It sounds like you deleted your wallet. I am sorry but your XEM may be lost.

I don’t see any other option at this point, besides taking it to a professional recovery service. Even then, there is no guarantee that your wallet can be recovered.

#19

@Saul: I don’t have any experience with NCC because I use the NanoWallet. With the NanoWallet I did some testing before buying my first NEM to understand how it works. I found out it had a “recovery mode” when you have your private key and lost your .wlt and/or password. Is this not possible with NCC ?

Do you (still) have your private key @Robert_Kwiatkowski ?

update:
I pushed a quick blogpost tutorial which I already had in draft, maybe it helps. I mean option 3, using the private key:

#20

Yes that would be very helpful. Though I do not think he has the private key.