I have VRF Private and Public Keys but no Pneumonic

Tech Support
#1

Can I still get access to my symbol this way or will NEM give us access to our Symbols Pneumonic’s again?
Can someone help me with this?

#2

You need to have mnemonic. Why you did not backup it? Maybe check your device for backup

#3

So then I don’t have it
I emailed the NEM HelpDesk