I LOST NEM WHEN I TRIED AN EXCHANGE IN ALFACASHIER. I
PUT THE MESSAGE THAT APPEREAD TO DO THE TRANSACTION IN MY NEM WALLET WITH THE AMOUNT I WANTED TO SEND TO THE TRANSACTION. BUT THE EXCHANGE DIDN’ OCURRED AFTER BECAUSE THE TIME, ANDA THE 200 NEM DISAPPEREAD IN MY WALLET. HOW CAN I GOT THEM AGAIN?
You have sent this transaction s to NCRZPB-…-4XJY. This is address where you want sent tokens?
Maybe you want create new transaction (New in right top corner from Dashbord view) instead of answer to NCRZPB-…-4XJY address?
I want to recover my NEM. So, I suppose I have sent it to to the last adress that I had traided. Now, I don’t know how I can recover my 200 NEM. Can you help me?
Could you please copy-paste your public address? It’s available when you click QR button on bottom of the view.
This is my QR adress: NA5CPY-EGLRGZ-OF6LIO-6LIDER-PG34YL-TGGQRC-5STQ
@Dyego_Barbosa
Do you know who is owner of address NCRZPBT75WDYL7DXK2MOJMSS64JR7XVH7IH54XJY? You get from this address your first transfer. Probably it’s some exchange.
My first transaction to buy NEM ocurred with Alfacashier Exchange. They send me an email some hours ago
Earlier I had called alfacahier about the problem, and they said it:
15140288802431923130342|666x500
Link
When I tried to exchange this adress apperead for me, and a message 84854c58f667a8. That I put in that dashboard of my wallet with the 200 NEM amout. After this, they said that the exchange 467320 was canceled by the time. When I ask them, they said that didn’t receive the NEM, and called me to ask the support. Now they said the transaction was refunded. But I can’t see the new ripples in my toast wallet
Why you should see ripple but not nem/xem? Xem is token you have sent.
You make couple transactions (also three for 0 xem). Maybe they look for wrong.
This is your account :
http://explorer.ournem.com/#/s_account?account=NA5CPY-EGLRGZ-OF6LIO-6LIDER-PG34YL-TGGQRC-5STQ
Non zero transaction sent to exchange is:
http://explorer.ournem.com/#/s_tx?hash=44470d75d2ae8a5ede85271c34d7b7fb66c36bcd4783de47c55ba91eb1dacbe9
Transaction was not processed because you attach encrypted message.
If you still don’t see refund please ask exchange for this transaction from link:
http://explorer.ournem.com/#/s_tx?hash=44470d75d2ae8a5ede85271c34d7b7fb66c36bcd4783de47c55ba91eb1dacbe9
So, I sent them this last link.
Earlier I received an email talking that I will be refunded, changing the position on the order “Canceled” to “Refunded”.
Now, I’m waiting the funds… I’ll tell you if everything went well.
Thanks for the help!!!
1 Like
Pawelm, thank you very much for the help with the exchange coins. I received the new ripples I wanted in that exchange. Everything worked!
The problem was that I really attached encrypted message instead of the usual one.
Thank you again!!!
Great! Glad that I can help you.
Have a nice day!