I think I lost my coins

I believe I may have lost my coins … I have used the exchange KuCoin before to exit from coins

I followed steps to deposit my XYM … the only difference is that it asked to include a msg …

I used the correct address and all looked ok but I don’t see it anywhere now …

I also saw that my NEM wallet mirrors the same Balance … after that transaction ? I don’t understand …

After the Drop I had 1240.0 xem and 1240 xym

Now with balance is 27.0 on both … and my SYMBOL wallet has another balance of 0.93 …

I need help understanding this … this is heartbreaking…

Could you address/transaction ids?