Binance was closing the withdrawals so I was checking time to time to withdraw my XYM. I wrote my wallet adress but I couldnt write my memo/message. It was blank I was clicking but nothing was happening. Im pressing my keyboard but nothing is happening. So I thought it wasnt needed. I confirmed.
Transaction completed but I havent received my XYM. So I contacted Kucoin support and they said you did not write memo. We can fix it if you pay 30 USD. I said Binance did not let me! Im not stupid I saw the area.
I contacted binance support but Im still waiting. Can admins do something about it? Or is there a way to contact someone? What can I do? Memo/message was locked -cannot type its was blank- + I have pay 30usd now? 30usd is too much in my country…
Due to the nature of blockchain, we do not have the capability to revert a transaction that has already been successful and confirmed on blockchain.
If you have not received the funds, please contact the receiving wallet/platform customer support for further help.
Apologies for the inconvenience caused to you.
Please also note that if the receiving platform returns your tokens into Binance hot wallet, we are not able to help deposit your tokens, as XYM is not supported for deposit in Binance at the moment.
Im lost. This is all their fault and they cant do anything about it. Please help me.