I'm still having trouble with the wallet

Tech Support
#21

Thank you Pawelm

#22

It works? Do you need more help?

#23

I’m still locked . I do not understand how it’s possible that my private code is wrong.

#24

Are you telling now about your mobile wallet? But you desktop wallet already works, yes ?

#25

A desktop wallet tells me that there is already an order with that name, so I can not do anything on my desktop wallet. The mobile wallet still tells me that my wrong code is, I do not know what to do.

#26

Please give print screen from desktop wallet with error. First we should make your desktop wallet working (to keep tokens safe) and next fix mobile wallet.

#27

Ok

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#28

You should put same password you provide in creation nano private key wallet.

#29

yes

#30

Strange please create again private key wallet from your backuped private key and my instruction above. This time put simple wallet name for example my_wallet and simple to remember password.

#31

how to create when I can not go anywhere

#32

Could you export your private key from mobile wallet or not ??
I thought you done this already…

If you export please crete another private key wallet (sign up-> private key wallet)
just with simple name and password because I thought you forget previous…

#33

No,I can not access the account, because I only have the field to enter the password that tells me it’s wrong

#34
  1. Do you have private key from your mobile wallet copied somewhere?
  2. Do you try create second wallet from this private key wallet? (Sign up-> Private key wallet - third tab and so on)?

@Aleksa please focus because we circle and circle and even close to solution (and it’s gona be late in my time zone) …

It’s just hard to belive you have bad password error. Are you sure you put same password as the password you use to create private key wallet in nano (desktop) wallet?
On print-screen you don’t have even password filled in input…

#35
  1. Yes
    2.yes
    It’s hard for me to believe it, but that’s how it is. I have all my passwords typed (I use other currencies)
    I’m sorry I’m late and I’m at 06.30 tomorrow at work.
    I’ll call you tomorrow, and after all I have only one payment and proof when I bought it.
    I do not know, I’m going to try to keep myself on time in time to unlock my mobile wallet and then immediately transfer them to a desktop account.
    If I unlock the wallet.
    thanks again
#36

Ok. Let me know and good luck:)