Imported wallet on new computer and NEM balance is gone

Good day whomever,

So, a friends laptop died recently and had to get a new one. I downloaded the NEM wallet and used the private key to retrieve the wallet. Well, I gained access to the account, but there is no funds. Is there any secondary doings that need be done on my end?

thank you

If you restored from private key (Sign up > Private key wallet option) and you got empty account it means you provided invalid private key. You can compare your old address if it’s the same.