I am having a nightmare with Changelly today. I sent LTC from my Ledger cold wallet in exchange for XEM. In the Message space I wrote ‘Top Up’. They are now insisting on a message ID and the word ‘Top Up’ is obviously not what they are expecting to see. I sent the LTC over 13 hours ago and the transaction is floating around on the blockchain as uncompleted. I have provided everything they asked for except this Message ID.
If they send the XEM without a MESSAGE ID will it effect the security of the transaction as it is going direct to my NEW desktop wallet?
I read in forum dating back to 2017/18 that a Message ID may not be required if it is not coming from/to a main exchange like Binance but Changelly are unable to cancel the transaction and return the LTC and they won’t send me the XEM without the Message ID or me saying to send it without. They have told me to talk to the NEW wallet support.
I am using official NEM desktop wallet V2.4.8 and sent the LTC direct via Ledger Live.
Please please please help - I am going totally crazy here
Thank you so much