Issue with invalid address

Tech Support
#1

Hello. I have a small amount of XEM I wish to withdraw from a website and send it to my nanowallet address. When the website verifies my NEM address, I’m told that the address is invalid. I even installed the android wallet in an attempt to receive the XEM but the website still complains that the wallet address is invalid when verifying that address. In but cases it doesn’t matter if the address contained dashes or not.

Searching the forum I see that there are similar reported issues when trying to send XEM from an exchange to the nanowallet. In these cases, the advice is the leave the memo field blank in order for the transaction to work. Unfortunately, leaving the memo field blank still results in an invalid address message.

I suspect that the address validation involves checking if the wallet has a public key assigned. If that is the case then I have quite the “chicken and egg” problem. A transaction is required to get a public key which in my case means receiving XEM but I can’t receive XEM because I don’t have a public key.

How can I generate a public key for my wallet?

#2

Hello, Did you try but address without dashes?

#3

When NEM is going to change that in terms of how the wallet address looks like, I mean those dashes are really annoying. …

#4

It’s only presentation and for readability.
Standard copy button copy without it.
But yes. Exchanges don’t support it and it’s annoying and confusing for users.

#5

Hello, yes I tried both the nanowallet address and the android wallet address without the dashes and still get the invalid address message.

#6

Could you please give screenshot with filled form and error from this exchange?
What exchange is that?

#7

The website in question is earncrypto.com and I believe the issue lies with them now.

As a test, I tried a few addresses from the NEM rich list individually by copying the address and pasting it within the NEM address field on the withdrawal page. In every case, the error reported is “NEM Address appears invalid.”. If their website can’t verify NEM addresses which already contain millions of XEM then something is wrong with their website logic.

I already sent their support an email describing the problem.

Anyway, thank you for your help.

#8

I see. It’s for sure problem on this side.