Kucoin transfered my xym coins here

hey ı transfered 2541 xym coins kucoin from bitmart.But coins not come my kucoin account.I talked them.They transfered my coins original account.Can you help me ?
They give me txid.


So as I understand:

  • you send to Kucoin without required memo
  • Kucoin sent back to Bitmart (again without memo)
    And now you should contact Bitmart but if they will again send back you can be traped in infinite loop.