Lost NEM coin when i try to send [SOLVED]

Tech Support
#1

I tried my first transfer from my Mobile wallet , but realised on clicking send, that I was not being given the option to enter an address. I send 117 NEM to this address NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

Are I able to recover my coins?

#2

That looks like an exchanges address, I think changely. You’d have to contact them.
The app isn’t very intuitive. You see transactions are meant like conversations. So if you go into one of those conversations and send coins you send them to the same address as the previous one. It’s a totally asinine idea in my view but that’s how it currently works.

#3

This is Changelly address. Could you give your address please?

#4

NCJKXK-S2HAU3-DQMBXY-IN3ESN-WPKZQI-2OHKNH-KSWW

#5

This is transaction you have made:
http://explorer.ournem.com/#/s_tx?hash=4ef732bd3aacb2474ba351b81e6c3a4d80ea84bd071582645d4089694572a024
Please contact with Changelly support, provide transaction hash and ask for refund.

#6

Thanks!

1 Like
#7