At 1325 UTC on 2017-12-04 I sent 999.900234 XEM from Spectrcoin to my Bittrex XEM Wallet.
This transaction is not showing as either deposited or pending.
The transaction can be seen on the blockchain here:
http://chain.nem.ninja/#/transfer/dc52e53a8c2563a827719a9c6f55270699c2a618fa837315d35c2f4c1128e19d
Please can you investigate.
Regards,
JosTheBoss
@JosTheBoss Did you check if message code is correct? If yes your only option is to contact with bittrex support. They can run some debugging and tell why they don’t automatically process this transaction. Only bittrex support can also return your tokens because they are on they wallet.
Regards
@CryptoBeliever
Thanks for your reply.
Yes. I have checked the address and message.
I have an open support ticket with them.
No reply for 3 days.
@JosTheBoss please let me know what they answer. Unfortunately only bittrex support can help you in this case.