Lost NEM sent from coinspot to Cryptopia [MOVED]

Sent XEM from coinspot to Cryptopia, address NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
Has not arrived, several hours later. Surched on blockchain and there is a note
Harvest Info

Harvest status disabled

Is this issue at sender end or receiver end ?

Any help please.

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