Lost password what to do?

Tech Support
#1

Hello,

I have lost my password bud i do have the ,wlt file and the private key.
How can I change my password?

Thanks!!

#2

If you have your private key you can restore wallet using sign up - >private key wallet option
Put there your private key, choose password and wallet name.

#3

Hello,
I did and created a new wallet.
Do i have to wait then?
There is nog XEM on the new wallet?

#4

Do i have to take the same name as the old .wlt file name als wallet name bij creating private key wallet?
Or do I have to make a new name?

#5

You should set new name and choose new password. They must not be same like in old wallet. Only private key must be the same.

#6

Oke I have don that. Bud there are stoll nog XEM on the new wallet!

#7

What’s your address? You can check it by going to view available by clicking Account in top navigation.

#8

Address is: NA5H3V-A7JT3D-D2FO35-DFKUIY-VLLFZM-VXIXB6-L63J

#9

This address is empty:
http://explorer.ournem.com/#/s_account?account=NA5H3V-A7JT3D-D2FO35-DFKUIY-VLLFZM-VXIXB6-L63J
Are you sure you have correct private key from account where you have xem?