Lost xem sent without I massage

Tech Support
#1

I sent my xem. But binance has nothing in my wallet is nothing. And when I look at the platform it says I have sent 0 xem ?!

CS Theresia (Binance)

Jul 24, 08:14 CST

Dear user,

Thanks for your information.

As per checking, the memo had been input before so the funds should be credited to our account but please kindly see the below 2 links related to your transactions:

You can check that the amount of both them is “0” so it seems like there’s no funds transferred to us.

It is advised you to contact the sending platform/wallet for more options.

If you have further questions, please feel free to contact us.

Thanks for your understanding.

Best regards,

Binance Customer Service

yoessoefislam@hotmail.com

Jul 24, 05:48 CST

1bb1630148439519184023c80469df9cc878db9acd190fbd0744898b2fd73039

c85a6983bf8d0bda3d3a4a1ed397349bea40d1b512c62190b0dcc885a8ff0724

#2

I don’t know the situation well, but I think your trouble transactions are these two. If so, please ask Binance again.

c631be6e3d038d4eb8ae9999b5bf182cf2bcc106d093814ac1d55a61500cbb6b
574f1cfb8ad71f0092ec3e0dc38b5d560bf1898683db97b3d261aadafd681ee4

http://explorer.nemtool.com/#/s_account?account=NBMLZ4LBFD4QTFXOQQYC6GCZXN6U5RXMUERKORJI

#3

You give them wrong transaction id’s as @tresto told.
Day before you have sent two transactions without message. Please contact with Binance and provide transaction id’s @tresto gave you.

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