Lost xem sent without I massage

I sent my xem. But binance has nothing in my wallet is nothing. And when I look at the platform it says I have sent 0 xem ?!

CS Theresia (Binance)

Jul 24, 08:14 CST

Dear user,

Thanks for your information.

As per checking, the memo had been input before so the funds should be credited to our account but please kindly see the below 2 links related to your transactions:

You can check that the amount of both them is “0” so it seems like there’s no funds transferred to us.

It is advised you to contact the sending platform/wallet for more options.

If you have further questions, please feel free to contact us.

Thanks for your understanding.

Best regards,

Binance Customer Service

[email protected]

Jul 24, 05:48 CST



I don’t know the situation well, but I think your trouble transactions are these two. If so, please ask Binance again.



You give them wrong transaction id’s as @tresto told.
Day before you have sent two transactions without message. Please contact with Binance and provide transaction id’s @tresto gave you.

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