Lost XEM through mobile to nano transfer

Tech Support
#1

Hi,

I tried my first transfer from my Mobile wallet to my Nano Wallet, but realised on clicking send, that I was not being given the option to enter an address, but the 1000 XEM has gone from my account!
I have since had two successful transactions, and now know that I was on the wrong page with the first one.
I reached the page by clicking on a previous transaction that funded my Mobile Wallet, and it has a box for the amount and a message box beneath.
Could it be that I have sent the 1000 XEM from my Mobile address to the same Mobile address? When I now click on the transaction it shows all the funding activity to my Mobile (in Grey), and the -1000 XEM (in Green).
Seems strange that it would allow this, and the money hasn’t reappeared?

Thanks in advance, Inverdave:confused:

#2

first…, please backup both PRIV keys from your Mobile and Nano wallet…

please goto chain.nem.ninja and put in the PUBLIC address and share to us so we can have a closer look?

thanks!

#3

Hi, this is the transfer with my message

nembex v.3.2
Search

NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

SEARCH
tip: You can use arrows to navigate on pages with pagingfork: ALREADY AFTER FEE FORK! (1’025’000)
BLOCKSHARVESTERSTRANSACTIONS NS + MOSAICSSTATISTICSNODES
Transfer transaction

Block: 1051163
Hash: 73deee1eee734a08f44c140e385f861f8f99de8c172186cc8f1c37c9fb63c47a
Sender: ncmetl-tbhfyn-ebdbbk-lp2qhv-ho6k5z-f2iyhq-uqob
Recipient: nblq6p-e7z5cv-anjnxg-or74uq-loj2ym-gjjoz4-yfaq
Amount: 1000.000000
Fee: 2.000000
Timestamp: 2017-04-03 20:20:11 Deadline: 2017-04-03 21:20:11
Signature: a67cce54d20f81a4eb17ac7f7b58a3cbe534c7c78ab66d6264b8fe3733ba787f766328a0c63e9a23cb40eed8db21b362f6acabf4aafc2912358c57527176e00f
Message: mobile to cold transfer

#4

oh wow… im confused too…

scratch head

may we invite you to the Telegram Helpdesk? I have referred your issue in there.

Thanks!

#5

Reply by Ronel…

http://puu.sh/v9HUe/a50ab402fd.png

if u require further info, please join us in the NEM Helpdesk telegram room. thanks!

#6

Did you just overlook this?

NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

Recent transactions (changing balance)
Transfer transactions
Sender /
Recipient Amount
Fee Height Timestamp
deadline
NCMETL-TBHFYN-EBDBBK-LP2QHV-HO6K5Z-F2IYHQ-UQOB
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ 1000.000000
2.000000 1051163
2017-04-03 20:20:11
2017-04-03 21:20:11
tx hash: 73deee1eee734a08f44c140e385f861f8f99de8c172186cc8f1c37c9fb63c47a

It´s an incoming transaction listed.

Go to your accaount : NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
And then go back in your account at this time.
2017-04-03 20:20:11
2017-04-03 21:20:11

#7

oh cool!! thanks garm!!!

#8

Just to let you know, I got my 1000XEM back from Changelly!
Thanks for the help:grinning:

#9

Thanks