Multisig approval request does not reach the signer

[mizunashi]

There is a group called Japanese organization (commonly called NEMUF).
Here, we solicit donations and paid XEM for those who contributed to the development of NEM.

Currently under multisig management at 6-of-12 under the following accounts, even if we issue a remittance request, we are in trouble because approval request does not reach half of the signer.

Multisig Account is
NCUGFPXQIY6NET7YCDCAJVOTDGISEFUKMSGOCC47
(@ NEMUF)

Is there a solution for this?
By the way, since I personally activate the NanoWallet for 24 hours, there is no need for an approval request.

Thank you.

[mizunashi]

Nano Wallet Beta 2.0.14 - Mandatory update - Bug bounty paid in XEM

Known issues

Sometimes unconfirmed transactions does not show up for cosignatories

OMG

[Quantum_Mechanics]

Hi,

Since the very first version of Nano and even Lightwallet there was trouble receving the multisig transactions to sign.

From what I found it seemed related to NIS websockets but I will investigate more in the issue.

If you need a workaround asap I can add a “Sign multisig transaction” submodule in service page. It will pull the unconfirmed transactions from NIS API without problems

[mizunashi]

Immediately after NanoWallet is released, I think that you are very busy.
We respond with this problem by issuing transactions again or keeping the wallet open as much as possible.
I am very pleased if you can respond when there is enough power.

[jabo38]

just as a heads up for anybody else with this problem, this is only a problem with NanoWallet connecting to a remote NIS. If you run a local NIS, you will not have the problem.

[jabo38]