Dear support, how can I unlock my account from beaing multisig?
Because it acctivated by itself…
Probably you were using a brain wallet, see this thread on how to recover you xem:
As much as i know i were using simple wallet, and no one which i asked knows how can i enable my account and send my funds.
This is very sad story
Was there a message attached to any tx?
Can you paste the account address?
So there is that transfer transaction with an encoded message. Decode and follow the instructions in the message.
It says this:
The password you are using for your Brain Wallet is weak. It is publicly available on Internet (GitHub) and already used for dictionary attacks. To protect your funds, we locked your account. To retreive your funds, a) Prepare new simple wallet b) Prepare a screenshot of the account screen in your NanoWallet. If a certain amount is exceeded, more detailed identification may be requested (one or more of SMS, id scan, selfie holding your id, skype call) c) Post a message in the forum https://forum.nem.io/t/8147/
I created new simple wallet account, and what to do next?
here is my new wallet
No problem, thank you for helping me.