Nano wallet Help [SOLVED]

Tech Support
#1

I have a question about the nanowallet>

I signed into my nanowallet this morning and was basically just refreshing my self with the wallet since it was a couple of weeks since using it. Well, as I was clicking on the links at top right corner I accidently hit the tab that deletes your account. I cannot believe that this would be this easy to do. I tried to log back in only to find that my account was deleted. Are you telling me that with a simple press of a button I can delete my account without giving me a second chance to rethink if this is what I want. Please tell me that I did not just delete my account?

I do have my private key which thank God I saved when opening my account. Can someone please help me in restoring my account with the nanowallet private key in hand.

I see that I can import a wallet so I just need to know what file under my nanowallet download is needed to import.

Website Link Not Working
#2

Hi,

You should have had an alert message that popped-up and asked for confirmation before purging your wallets, not possible in a single click or there is a problem.

Also, download of your wallet is automatically triggered when you create it for the first time, you must have downloaded it. I don’t know why the message is not on the sign-up page anymore but it is mandatory to download backup of your wallets.

You can restore your wallet by importing it again from login page ( if you downloaded it), or if you know your address you can go on sign-up page and create a private key wallet.

1 Like
#3

ok so I will have to create another account and a get a new private key? what about the private key i already have?

nano.png976×557 286 KB

as you can see I can’t even pull up the account that I had because it is no longer there.

#4

No, you go to sign-up page and create a private key wallet using the private key you have. Or you import the wallet you dowloaded by clicking import wallet on login page.

Keep it safe

1 Like
#5

Ok, it’s asking for an address. what is this? Do i use mainnet also?

nano1.png828×553 161 KB

#6

I really appreciate your time. Sorry if I sound a little frustrated.

#7

It is the account address of the account you want to import, don’t you have it ?

Yes

#8

by account address do you mean what i named my account?

#9

I think you mean the public address perhaps. No I don’t have it. All I have is my private key.

#10

maybe another way is to import my wallet from my wallet downlad. The only thing is what file are theyasking for?

#12

ok. where can I find this? I opened my folder but dont know which one to look into.

folder.png726×248 11.7 KB

#13

Not in the NanoWallet folder, look in your Downloads folder

#14

I found something with cornerstone.wlt? cornerstone was my wallet name.

#15

Great it is probably your wallet. Import it in Nano and you’re good

#16

man you just saved my A… unreal the pressure I was under. I can’t believe that I wiped it out from the nano wallet. Don’t know how that was possible. ok. I have restored the wallet thanks to your awesome expertise. Thanks again Quantum_Mechanics.

#17

No problem, make sure to keep that .wlt file safe and that you have copies somewhere (in USB stick or else)

#18

yes yes yes. definitely. thanks a million.

#19

dear sir, i need help of restoring my nano wallet, I got my private key, password, account name and wallet address but when i put it there in new nano wallet which i have downloaded now, it creates new wallet for me with new address and everything new, there is no balance and my balance is 0, how can i restore my old wallet plz.

#20

this nano wallet sucks, i dont know why you guys create such an unfriendly wallet where nothing is clear. I give wallet id in poloniex and withdraw but it did not come and it was wrong so i created subsidary new account in my wallet and there was some balance but now old wallet is not working and when i give my all data it creates new wallet with everything new, this sucks, need help plz.

#21

If you have the right private key everything should be fine when creating a private key wallet from signup page.

Your wallet is not working ?

You mean you created another account in your old wallet from account page ?