Need Help : NEM Wallet problem

Tech Support
#1

Hello,

I have bought my first NEM a couple days ago and I could see them on my wallet.

But now if I open NEM - NCC - WEB -start , the browser tab it opens is completely empty.

On the other hand if I open NEM - NEM Nanowallet - start, the browser tab opens correctly, I open the wallet but I see no funds and the layout is also different, I used to see those links to Mosaic, Apostille, etc, but now I don"t see it, I see only Dashboard with Account “Nothing to show”. When I try to import my wallet it says wallet was already uploaded. So why cant I see any of my funds?

It must be smth really simple, I am still not very familiar with NEM.

Thank for your help

#2

In nano wallet. You need to connect to a working node. Node icon is probably red? It needs to be green.

#3

Thank you! yes, i started to switch nodes until i found one that worked. and showed the funds and other features. Not very familiar with this changing nodes though or what it means.