Unfortunately not. You should choose company near tak you because probably you must leave your phone there. I don’t know also how much it costs and what chances you have to restore wallet.
Since this is a re-occuring issue, could you tell the NEM developers to find a fix? It’s really unfair to those who believed in and invested in this technology. I understand the need for privacy but this is extremely unfair. Even Neo has a better system with https://neotracker.io
MX
@mxu111 you mean fix for reason why you delete app? I don’t ask this question before. Why are you remove app? App starts to crash?
No issues w/ the app. I removed it thinking I could re-download it at any time and saved what I presumed were my credentials. I realized only yesterday that they were the QR code and address for incoming deposits, not account codes. Since this is this a widespread issue, I’m going to ask the developers to find a fix. This cannot go mainstream in its current state.
Also, I’m willing to hire someone to retrieve my private key.
Strange. Because when I use More -> Export account, keys are exported.
Hope your ticket will be resolved!
Do you know any talented person who can help me get my key back? I’ll pay.
Unfortunately not. But I hope someone can figured this out.
Hoping these guys can: https://recovermycrypto.com/support/
If you know these are scammers, please ping me ASAP. Thanks all!
I’m sorry but private key backup is first thing you should do in each crypto. If you don’t have private key you can’t restore funds.
I don’t have any other options. No one had been willing to help. No backup of private keys but should my cell contain some traces of the app I’ve deleted? Couldn’t they recover the keys that way?
@mxu111
No one here helped because no one is data restore from mobile devices specialist.
You removed app and keys were stored in secure memory so I don’t think it’s possible to restore it. Also you installed again so probably data are overwriten. But again I’m not data recovert specialist so I can’t tell 100% sure.
Private key is stored only on your device. If you removed it and you don’t have backup there will be no one on this forum which can help. Without private key you can’t restore access to wallet.
Thank you