Nem app can not read qr code

Lost my phone, unfortunately not able tk backup my privatekey, though able to save the qr code. I have regenerated the code thru other app but still nem cant read it. It sas its not a qr code, whereas other app can decode the qrcode and able to provide my nem address and user name.

I have also tried to scan apple to apple device and android to apple device. Still not working :tired_face:

What data you have?
If only your address then it’s not enough.
What data contains this qr code? Private key or only address?