NEM faucet withdraw issue suspicious activity [MOVED]

Hi, I keep getting withdraw issue saying suspicious activity. I have not used a proxy or a bot, just my phone. I dont want to lose my hard earned NEM after finally getting a 50 NEM prize. If i delete cookie and re-create account with same address will i still have my NEM. Withdrawal is to NBU247KLQTTYAHGY7PQLA322LISNSMHMWGR3URYN

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