NEM info not visible after opt-in via NEM Wallet

Tech Support
#1

I have opted in on my NEM Wallet via services, somewhere in november last year.
My new XYM wallet address/key were visible in NEM Wallet, so expected everything to be OK. Also opened a Symbol wallet at that time, but did not make an account with the info from NEM Wallet since I expected the NEM Wallet to be the main opt-in address and also my balance was on here.

After Snapshot no info is visible about my opt-in XYM wallet address etc in NEM Wallet. Do not know where the XYM will become visible? How to view.

Meindert_Geens

#2

Maybe this will be helpful https://drive.google.com/file/d/1iUw1eYMj0zR4Mj0Af8g610MgAZ3txYCb/view?usp=sharing

#3

Great thanks. I expected indeed to see my opt-in account in the list. I am afraid my mnemonic is not form the opt-in I did via NemWallet, but form the new Symbol wallet I installed at the same time…
I will have to find out whether I can find or get hold of my XYM mnemonic I linked to my NEM Wallet. Since it was visible in NEM Wallet wat the time of opt-in, I expected it to do safekeeping in the NEM Wallet and not on paper…

#4

BTW this is what I expect a manual to look like… Thanks for that!

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