NEM is not received in the NANO WALLET

Tech Support
#1

I sent from COINCHECK to 999.5 XEM at 8/23.

But NEM is not received in the NANO WALLET.

Where is my NEM?

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#2

In Blockchain Explorer, NEM arrived to my address.

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But in NANO WALLET, 999.5XEM is not received.

#3

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#4

Hi, it should be there if it shows on the explorer. Try to change the node

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