NEM not received after transaction on Litebit

Tech Support
#1

Hi,

I purchased NEM yesterday through Litebit and still have not received the funds today. I checked with Litebit and transfer has been confirmed.
I am not sure if it has anything to do with it, but my dashboard only shows ‘send’ option instead of ‘send & receive’ option like described in the tutorials.

Hopefully you can help me track my funds.

Thanks,
Thomas

#2

Forgot to mention that I am using 2.0.14 version of NEM

#3

image
image.png1366×768 62.9 KB

And node is not the problem (see print screen with green).

#4

Receive tab was removed because it was confusing.
Could you give your transaction hash from litebit?

#5

Hi,

I tried to find my transaction hash on:
http://chain.nem.ninja/#/blocks/0

But it does not give any results on my address (see below).
ND2RGD-44XAPS-SP74I4-TUQSQR-4WPRLE-4WIFLE-5IWQ

Are you able to track it? I am new to cryptos, so apologies if I am not getting it right.

Thanks,
Thomas

#6

@Boebah
This means on your account is zero transactions.

#7

Hmm. So should I go back to Litebit again and let them check what went wrong?

#8

Hi

please I want Somme help I make transfer from spectrocoin and I don’t receive to xem crytopa platform

when I talk with spectrocoin thy give me the prof of payment
364282340aa5adac5700e23338ba2a39a16bc5777f3614fc03a632f6723bb6bc

#9

@Boebah yes, please ask for transaction hash.

#10

@radouane_config
Please contact with Cryptopia support and provide transaction hash. They have constant problems with XEM wallet since 2 weeks.

#11

thanks brother for answer

I send many message but don’t answer I don’t know why like this