NEM Support from Changelly payment to NEM wallet

Tech Support
#1

Hi

Is there a support email for NEM so I can track a payment that left Changelly but has not arrived in my wallet yet.

Best regards

Scott

#2

You can ask here. You should have output transaction hash from Changelly.
If you prefer email please contact with: support@nem.help

#3

Hi

The hash was

0662119ebe412e3ca590928ebb3221c70bad0b71bfc546cd5c1739cba4662e4b

The recipient address

NAJOPKUOMQ2ZR3CCRLAUCPN43H2TNNWRRBJUHHTD

NAJOPKUOMQ2ZR3CCRLAUCPN43H2TNNWRRBJUHHTD
Let me know if you need anything else.

NAJOPKUOMQ2ZR3CCRLAUCPN43H2TNNWRRBJUHHTD
0662119ebe412e3ca590928ebb3221c70bad0b71bfc546cd5c1739cba4662e4b
0662119ebe412e3ca590928ebb3221c70bad0b71bfc546cd5c1739cba4662e4b

Screen Shot 2017-12-29 at 13.49.41.png2478×1038 225 KB

#4

Based on your print screen Changelly doesn’t send coins to your wallet. It hangs on Changelly side in “sending to your wallet”.
That’s mean XEM transaction was not done by Changelly yet. Only Changelly support can help you solve this situation. Probably some technical issue on they side.

#5

Hi

Thanks for the reply. How long would this usually take to filter through, I have sent many times before and usually only a few seconds.

Thanks

Scott

#6

Please contact with Changelly support. It shouldn’t be so long.