NEM Wallet for iOS issues [balance is not updated]

Tech Support
#1

Hi, I have installed the NEM wallet on my iPhone and started buying XEM on exchanges. Of the 3 purchases I have done only 1 shows in my mobile app.

The total of the 3 transfers I have done do show on http://explorer.ournem.com/ when I look up my NEM address. But they don’t show in my wallet.

This is the wallet I am using: https://itunes.apple.com/us/app/nem-wallet/id1227112677

Any ideas on how to update this or how to move it to an other wallet that does work?

– The QR scanner in de NEM app for iOS doesn’t work either, so I am kind of stuck –

Best ,

Ivo

#2

What is your address? You can always import the private key into nano wallet and view your account there.

#3

Thanks, I have just done that and reinstalled my app, now all is visible again.

#4

glad to hear that!