Hi,
I went to my wallet and the XEM is gone. I saw another post suggesting the user change the node. I did that and the red circle never changed to green.
What is a customer node? How can I get my XEM back? Thank you.
custom node would be a node that is not on the list.
Did you try multiple nodes? Did you enable a firewall or some other security features since you last accessed the nano wallet?
I went down the list of nodes, clicked on them and closed it out. Is a customer node needed? Is it something I make up? I turned my firewall off.
wow! seem we have the same problem… my nem also gone after I sent it out for my exchange and nowhere to be found! this is suck! differest is I using moblie wallet app…
Is there a way to restore it somewhere else? I saved the text when I created the wallet.
Hi,
Your XEM are not gone, application is simply not connected to the node.
I just tried to select san.nem.ninja and also alice3.nem.ninja and they works
Hi QM,
Thank you. Do I just select them and close out that window Nothing happened, not sure if I was supposed to do something else.
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All you need to do is select the node, then close popup.
You do not need to worry about ‘custom node’ option. That is there so you can select a custom node, a node that is not listed at the dropdown.
Hi Michael,
I have the same problem, did you succeed to resolve it?
Hi Ilay,
Yes there wasn’t an issue really, it was the public network I was on
blocking it.
Glad to hear it… Do you have more details? how did you unblock it?
I didn’t do anything. I was connected to my schools wifi and when I went
back to the hotel I was able to see everything with no issues.
Thanks man, I’ll try with different wifi connection