New device iPhone

Tech Support
#24

I have the same issue

#26

expensive user NEM!!! 0
Let’s join one group of telegrams, to solve our problem together. We are very much.
we have a lot.
in most of the strength. We have to do it!
We can help each other
https://t.me/joinchat/Ft-TXA0lqRXcr4vjnVyYJw3

#27

expensive user NEM!!!
Let’s join one group of telegrams, to solve our problem together. We are very much.
we have a lot.
in most of the strength. We have to do it!
We can help each other
https://t.me/joinchat/Ft-TXA0lqRXcr4vjnVyYJw3
4

#28

expensive user NEM!!!
Let’s join one group of telegrams, to solve our problem together. We are very much.
we have a lot.
in most of the strength. We have to do it!
We can help each other
https://t.me/joinchat/Ft-TXA0lqRXcr4vjnVyYJw3
5

#29

expensive user NEM!!!
Let’s join one group of telegrams, to solve our problem together. We are very much.
we have a lot.
in most of the strength. We have to do it!
We can help each other
https://t.me/joinchat/Ft-TXA0lqRXcr4vjnVyYJw3
7

#30

—–not working IOS Nem wallet We are gathering everyone with such a problem—-
Tech Support
expensive user NEM!!!
Let’s join one group of telegrams, to solve our problem together. We are very much.
we have a lot.
in most of the strength. We have to do it!
We can help each other
https://t.me/joinchat/Ft-TXA0lqRXcr4vjnVyYJw

#31

@nazsht
Please don’t duplicate posts in one topic. You can mention couple users.

#32

your programmers can decode our private keys! This is my phone, my wallet, I have an encrypted private key, password, public key! All my personal data I can provide.
I am sure that your specialists can solve it!

1 Like
#33

I’m not getting what is the problem here. If I did a proper backup I’m supposed to have the salt, encrypted private and also de public key. What’s is missing to solve ?

#34

I am sure that nobody wants to deal with this problem! all apps on iphone only work NEM Wallet

#35

Add all to the group. That we were in contact

#36

@marteiro
The problem is that people ignore warning and don’t do backup.

#37

Did back up on iTunes (encrypted as directed) from iPad where my original wallet was set up but could not see my private key. Downloaded backup to my “new” iPhone but private key came over as corrupt…too many characters to be correct private key

#39

why not make authentication for transactions, due to touch?
you can make your updated for wallet nem ios that confirm transaction touch? I am sure that it will solve the problem! and you will be appreciated! can login with touch, all in one such problem!.:

#40

@nazsht
I don’t know IOS architecture but touch id IMO changes nothing. It’s only replacement for password and such a data like credit cards data, private key must be still stored in keychain which is not in itunes/icloude backup by default. Only special encrypted backup has this data.
Thank you

#41

i did backup keychain, always… It it supposed to be here

#42

Wondering if there will EVER be a software patch or update to the iOS wallet that enables me to see my private key on my iPad. I see the button to press to “see my private key”. But I can’t scroll up to actually see it.
PLEASE

#43

Did the backup on iTunes and loaded to my iPhone and the Private key came over corrupt! Too many characters Grrrrrrr.

#44

@Willieb
As far as I know it will be fix for this but I’m not sure if private key is not already corrupted on your ipad. I have sent info to Thomas that you have still problem.
Please don’t remove app from ipad.

#45

App still on iPad.
And waiting patiently to rectify the situation.

In the meantime,
What are the steps to create a wallet on my desktop using the encrypted backup I have on iTunes…I have not tried that yet