Newbie Lost XEM in Transfer from Android Mobile Wallet to Exchange

Tech Support
#1

OK this “old guy” sent XEM to Bittrex address for the first time and DID NOT include a “Message” … I was unaware that I needed a alphanumeric message included to acturally establish a valid inbound transaction and I do not see any Transaction Log in the Mobile Wallet to provide a TxID … I need HELP as I would like my 1000+ XEM back. Thank you very much
Vince

#2

hi, Vince,

a few others are in the same position - see thread: [Bittrex Issues] How long does it take to show up in wallet?

#3

Vinces issue is different. Those users are having issues because bittrex’s node was out of sync. This issue is because Vince did not include a message.

Vince, you will need to contact Bittrex, they will need your transaction hash. Post your XEM address here, and I will help you find the hash.

#4

Saul This is my NEM address for my Android Mobile Wallet
NCHM6A-3JLDRS-KE4WCX-3M66HI-IIPBIL-3WQGXK-AVWK

Thank you very much for your help!

#8

Saul My Transaction was on July 03, 2017 Block# 1180723
my NEM Android Wallet Address : NCHM6A-3JLDRS-KE4WCX-3M66HI-IIPBIL-3WQGXK-AVWK

I hope this helps you to discover my Transaction ID for my lost deposit to Bittrex … then I can get back to them for my deposit to my account on their platform.

Thank you!

#10

Let Bittrex know this is your transaction hash:
4544420ac6a659d67a15fe7fbe5fec003bd5ee17bdc1c084c6885c193a2430e7

You can view it on the blockexplorer here:
http://chain.nem.ninja/#/transfer/4544420ac6a659d67a15fe7fbe5fec003bd5ee17bdc1c084c6885c193a2430e7

#11

Saul Bittrex has deposited my “Lost” NEM to my account … Much Thanks to you and the fine customer support service team at Bittrex! Disruptive Decentralized Integration at its best!

1 Like
#15