Dear NEM Community,
I was not aware of the snapshot day and there was no warning on the exchange’s deposit page, so I sent 4302 XEM to OKEx exchange. The transaction is made at 00:00:55 UTC, which is 55 seconds after they had suspended deposits.
I have investigated OKEx’s XEM and XYM wallets. OKEx currently has 21,364,956.448332 XEM and 21,268,957.547940 XYM tokens.
There are 14 deposits and 0 withdrawal on the XEM wallet after the snapshot at the moment. When these deposit amounts are subtracted from the current balance, we get exactly 21,268,957.547940 XEM equals to the XYM wallet token balance. This indicates that my deposit is included to the opted in XEM tokens in their wallet. You can see my calculation from the attachment.
However, from customer service, I was repeatedly said I am not eligible for the airdrop since they have not credited XEMs to my account. They even claimed they will not receive any XYM on my behalf. AFAIK, my transaction is valid from NEM network perspective and not valid from OKEx internal software system’s.
Is there anything I can do to get these tokens?
OKEx XYM Wallet link: Symbol Block Explorer
OKEx XEM Wallet link: NEM - BlockChain Explorer
Calculations Link: The Latest Transactions On OKEx XEM Wallet - Google Sheets