On failure sending even if I wrote accurate address and message [MOVED]

One week ago, I remitted from Zaif to Livecoin, the balance remained 0 and it was not reflected.

I checked the address and message of Livecoin again and again,

wherefore I can say that I did not do any mistake.

I already contacted zaif and Livecoin, but both of them do not help me.

How should I deal with it? Thank you for your instruction.

[Remittance information is following ]

From zaif to Livecoin

XEM: 7944.00000000XEM
hash: 063a0ff3bf756ecff4c6b2acbcbfafbc93c4044ff813863ded2a8fae069a7a37
fee:2 XEM
I have send “Multisig transaction”,
http://chain.nem.ninja/#/multisig/063a0ff3bf756ecff4c6b2acbcbfafbc93c4044ff813863ded2a8fae069a7a37

4 posts were merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!