Please help me out…I mistakenly encrypted and my NEM of 2,200 is hanging, Kindly help me reverse it back to my wallet. My wallet address is nbmpp7-3jh56s-ptd7g3-cqiacy-evrgyp-ntncjy-poav , and the transaction harsh is 0a41d411692c013b74c43b8e6fd831fcb8ddba04528af2b8460a979a65fa47b1.
Hello @Oluhonour
Tokens are sent to changelly wallet. Because you attach encrypted message changelly was unable to automatically process this transaction.
You must contact with changelly support and give them transaction id. They will return your tokens.
Thanks for the quick response, only changelly can do something about it? Thought you should be able to help.
Money are on they wallet now. They don’t process automatically this transaction because you attach encrypted message but transaction is complete in blockchain. Only recipient can return your tokens - in this case it’s changelly.