Problem with iPhone wallet [MOVED]

Tech Support
#41

This problem becomes individual correspondence in some cases.
So, in many cases, it often becomes PM correspondence from the way.
You can not judge from here whether or not you are staying on the way.
I do not know unless it is Dev.

thanks

#42

Hi Pawel,

I understand that I should have made a backup, but when the app just crashes it’s another issue.
Someone told me to change from vingerprint pass word to regular and now I can’t even go in to the app…

So the support that I got, didn’t help me at all and now I really lost my tokens.

#43

Hi Mizunashi,

So can you look into this?

I really would like to have my coins back.

Thanks

#44

Is there no backup of private key?
In the absence, funds are basically gone.
I do not know the circumstances, so I think that it is better to talk with dev.
I will arrange it.

thanks

#45

I was not able to make a backup because the app closes by itself.
Then somebody told be to try to change the password (vingerprint/regular) and now when I try to login to the app, it closes itself aswell and now i’m not able to go in the app at all :(.

I’m looking forward to have contact with one of the devs.

Thank you for your help!

#46

Since I informed the development side, please wait for a while until there is contact.
If you can not back up your private key, you should not use wallet.
In the future, please do the work of taking backup before payment is made.

thanks

#47

I understand. but the app worked fine in the beginning.
But after an update it started to crash…

I will wait for the dev to contact me.

1 Like
#48

Continue on the next topic.

#49