Iāve lost 16k NEM by using their wallet as itās not fit for purpose. Unfortunately, because itās decentralised and not a real company, unlike a bank if thereās an issue you canāt ring up a help desk. A lot of people donāt understand this, its dangerous using their wallet and you have zero come back. When its gone its gone. Search NEM issues on YouTube for my issue you can clearly see is their fault. Itās a common issue as well, loads of people have lot money this way. Iāve got no where with NEM in 6 months. They donāt care its ādecentralisedā so they cant do anything. I sent Bitcoin from Trezor to a Poloniex Bitcoin Cash address and they could reverse the transaction. This is an exchange helping me. NEM cant do this, even though its their address. Until NEM sort out their issues I cant see it going anywhere. Be careful, you can store other coin more safely. They have also told me to take down the video, seems weird