Sent 110S worth of xem to bittrex.. forgot to add message

as i mentioned before… i’ve send NEM from cryptopia. to bittrex .
I didnt know i had to add a message so i forgot to put it.
Im asking for a manually credit this transaction to my account.
Bittrex replay quote : ‘’ All deposits must be confirmed on the block chain before we can credit your coins. We cannot credit coins unless they are confirmed on the block chain.
I searched for your transaction in the block explorer and it is unable to be found, this means the coins have not been sent or confirmed on the network. ''
what should I do?
thank you

Hello,

Please give your transaction id.

Ok. I know you :slight_smile:
Transaction is of course confirmed. Please provide them this links to explorers:

http://explorer.nemchina.com/#s_tx?hash=f12dc0d4a9f4f6d27bc4313472a01ccbf22754936eb687b8ff7ca0a94d93e61a

http://chain.nem.ninja/#/transfer/f12dc0d4a9f4f6d27bc4313472a01ccbf22754936eb687b8ff7ca0a94d93e61a

I had same happen with Polo. do as Pawelm suggests. Tx id proof. They got your Xem in their wallet. The memo tells them which account it belongs to. Poloniex took a week to get me my Xem. stay strong, don’t freak out

in Bittrex … they said they need more than month to get my XEM back!

Yes. As far as I know they giving such estimate.