Hey thank in advance for your help. late last night I sent some XEM from my web nano wallet thing to my bittrex account band I have not received them yet ,although it does say confirmed transaction from my nano wallet . I checked bittrex and I seen they say we can’t credit your account without a putting in the message to encrypt which I forgot . can anyone help me ? are they at bitter or in the cloud or can I cancel a transaction or what can I do? thanks again
Hi Darren.
The message serves to identify the correct account. As you did not put the message, Bittrex couldn’t allocate it to the right account. Therefore you need to make contact to Bittrex to verify that you are the real owner of the senders account.
hey thanks I have sent the message and wallet address and hash block ninja
thing to them . have you had any experience with bittrex? how long does it
take for them to respond? thanks for your help mucho appreciated
Good to hear, I hope they will get back to you soon.
Sadly I don’t know how long or short it will take them to respond.
No worries you are welcome. 
glad to be a part of this new paradigm shift we are experiencing you have a
good day sir