[SOLVED] Help! Forgot to insert a message when translating NEM

Hello everybody,

Very stupid of me, but I sent NEM from my wallet to the exchange service without inserting a message. It did not reach the service, but it was written off from my wallet. How do I get my XEM back?

Thank you.

You have to contact exchange (where you sent) support, tell them transaction id and ask to send back or credit manually.


Thanks for the answer!
I contacted the exchange service that exchanged XEM for fiat. They replied that they did not receive my XEM to their wallet without a message. And they offered to contact the support service of my wallet. I don’t know what else to do to get my HEM back?

If transaction is done and visible in explorer (https://explorer.nemtool.com/) then coins are on exchange address. Nobody else but them can return it.

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Thanks for the answer.
I am negotiating with them, waiting for an answer.

I inform you that my XEMs have returned back to the wallet. Thanks for the good advice.

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