Hello I have a pretty serious problem I sent to another wallet from the NEM WALLET ANDROID application to another wallet but I did not receive any xem coins in my other wallet and I do not even have the help id of the trazac!
Can you at least give us the address you sent it to ?
Are you sure you’re nem wallet is connected to the network ? What color does the little circle on the top-right have ?
@tituianis
If you are using Android wallet please copy-paste here your address. It will be visible when you click QR button on bottom of view (starts with N).
I sent this address :
NDLMRM4MYMIIN7ZIV2COJXVNC5DRAWDZGEFCSVCH
and in my wallet it says -182 xem and the message kYW4KCzG can solve something?
Again. Please copy-paste your public address. It will be visible when you click QR button on bottom of view (starts with N).
Now I received confirmation of the transaction but did not receive coins in my other wallet? I spoke to the spectrocoin and said the problem was solved we gave the hash code and the message and they said it is possible to solve it?
Sorry. Please provide your NEM address (I describe you above how to find this) and describe your problem step by step because for me now it looks very chaotic and I can’t understand where problem is.
So in the application nem wallet andoird we have 182 xem we made the transfer to spectrocoin, but for 12 hours there was no confirmation of the transaction, it was running an hour ago the confirmed transaction but the 182 xem are no longer in the orroid wallet in spectrocoin,
I talked to the spectrocoin and said they were going to solve the problem we gave the transaction code and the message. is it possible to recover?
Ok. So please give me your NEM address. Click QR button on bottom and copy you NEM address, please. I will check your transactions.
NDVBJL-SLCZ72-OMINSZ-HFV4V5-47TUEQ-WYWER7-DBE4 nem adress
This is your account:
http://explorer.ournem.com/#/s_account?account=NDVBJL-SLCZ72-OMINSZ-HFV4V5-47TUEQ-WYWER7-DBE4
This is transaction you have sent to spectrocoin:
http://explorer.ournem.com/#/s_tx?hash=dc11e8ffe741e67ad9cdc533ae35c1b7c3cf216669d26bfd989e155874402c38
Your message was not processed because you attached encrypted message.
You must contact with Spectrocoin and provide this two links.
Thank you
so the problem can be solved
Yes. Please contact with Spectrocin support with all this data I provide above.