Transaction to transfer NEM to Binance has been stuck

Tech Support
#1

I added extra words after the message number and maybe that’s why the NEM I sent to Binance has not been received. Can I cancel the transaction?

Here is the transaction data.

NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ - 20 112.200000 XEM 105615878 Fropm PINK ELEPHANT NEM NANO WALLET Tue, 08 Dec 2020 04:44:06 GMT
Transfer transaction
From NDSPE3-O3OAXS-IILFJ6-R2Y7SK-IAIGMT-3VDX5E-FWSA
To NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ
Amount20 112.000000 XEM
Fee 0.200000 XEM
Message 105615878 Fropm PINK ELEPHANT NEM NANO WALLET
Block 2971287
Hash 7b144a61d8d8768bf55a77ade09e1e3079c57c9d4dbaaf25de1a885af354e8be

#2

You can’t cancel transaction.
Please contact with Binance support, provide transaction hash (7b144a61d8d8768bf55a77ade09e1e3079c57c9d4dbaaf25de1a885af354e8be) and ask for return.
Next time give exact memo as they asked. You are lucky that this is Binance and not other exchange that not returning in such situation.

#3

Hi,

Thank you very much for the quick reply.

Now, I have contacted Binance to solve the issue and their automatic reply advised me to fill out Asset Recovery Application. I tried to fill out the form but every time when I enter the amount of NEM coin I get error message saying the amount entered does not match and I can not complete the application. I have been trying to contact Binance to ask what I have been wrong but I have no luck to find any one who could support me. I know this is not your issue but do you know how to solve the issue?

#4

Unfortunately I don’t know.
Maybe try fill regular support ticket.